Getting Started:
As part of the enrollment
process, one of our trained Credit Specialists will review your credit
reports and provide a consultation using your credit karma account. The consultation is important
because we want to provide advice and get feedback so we can do a better
job. When the enrollment is complete, our Service Department will
carefully analyze each report to determine what items will be disputed,
how and on what legal basis.
Credit Bureau Disputes:
Using our experience and
consumer protection laws such as the FCRA, FDCPA, FACTA & the FCBA
we create and have you mail or fax a custom dispute letter to each of the 3 major credit
bureaus disputing up to 5 individual items if you are under the program. Under Federal Law the
credit bureaus are required to investigate. Each bureau is required to
investigate each item by contacting the source that reported it.
Investigation:
If the source fails to
verify the item, it is deleted. If it is updated, something has changed
and if it is verified; nothing changes. Regardless of the result, each
credit bureau is required to mail an updated credit report with each
completed investigation. And we will handle them on a case by case response.
Violations Reported:
In most cases, creditors
and collectors have 30 days to complete their investigations and send
the results. You will receive various responses which must be forwarded
to us. Based on your individual situation and responses from previous
disputes, we will identify possible law violations and if warranted, we
will file complaints with the state attorney general, FTC and BBB. More times than not this never happens because they much rather delete the items than to go through this process.
Creditor Interventions:
Based on the responses
from the bureaus; typically we draft up to 4 dispute letters and mail
to creditors, collection agencies or any other creditor that reported
the information. Interventions include validation demands, disputes and information requests. This is a time consuming and
expensive process that most "credit repair" companies do not bother
with however; we feel it is absolutely necessary.
Results:
You will receive updated
credit reports approximately 30 to 45 days later; individually from each
of the 3 credit bureaus. You may email,
fax or mail the correspondence received in response to our disputes. We
will review the responses, transfer the results into your credit file account
and determine what the next course of action will be.
Review:
Based on your individual
situation, previous correspondence, results and responses from all
parties involved in previous disputes, we will determine the appropriate
course of action and continue attempting to correct your credit
reports. In most circumstances the process starts over by disputing with
the credit bureaus, only more aggressively. Creditors, debt collectors
and bureaus are usually resistant to conform to the law. It takes
persistence and expertise to root out the inaccuracies and violations
committed but 80% of the time actions are taken from the start.
Repeat:
The process is repeated,
tenaciously with persistence until your credit file is completely
accurate and free of mistakes, duplicates and false negatives. During
the process at any time, we encourage you to call us to discuss special
requests such as discussing possible credit building optimization.
When we have corrected everything believed to be inaccurate, outdated,
questionable or unverifiable, our service department will contact you to
close your account unless you wish to add tradelines onto your credit report as well to push your credit score up even more.
Sit Back and Relax:
We do all of the work and
will be behind the scenes working hard to improve your credit. You will
be able to log into your credit karma account which grants you access to your credit report for free and track your progress 24 hours a day, 7 days a week. The credit improvement cycle
will repeat until your credit is fully restored. The credit bureaus can
be extremely stubborn but our experience has shown that a bit of
persistence and pressure can often bring resolution to even the most
complicated credit problems.
